There is no greater disappointment for an instructor to hear during a debriefing that a training did not meet the expectations of his trainees.
It is however not uncommon for this to happen and it is usually not the responsibility of the instructor himself.
How can we get to that disappointing result ?
Things went wrong far before the training itself:
- Bad communication between training managers and future interns?
- Bad information displayed by the training institute to its Client?
- Too much rigidity in the content of the “off the shelf” course?
There is arguably a bit of all of this in this catastrophic ascertainment
How to avoid this kind of situation where a service is provided, also sold of course, without meeting the Customer's expectations?
Adinergy is sensitive to this issue and tries to remedy it by the following actions:
1. A website promoting dynamic research of the topics sought:
- Course content in "Class Room",
- Content of the “Live Learning” modules
- Course research by 6 defined themes allowing to mix courses: Safety & Health - Environment - Contract & Procurement - Operations - Logistics - Project.
The website was therefore built in a dynamic mode, crossing or associating the subjects in different ways. The Client can built his course from the website and in that way directly express his demand to the Provider.
2. The courses have also been dynamically built so that each module (chapter) can be independent and freely associated with many others. Operational logistics modules can very easily be associated with modules in HSE, Contracting or techniques of negotiation in order to build a course according to the real needs of the Trainees.
3. Third, Adinergy spend the necessary time with its Clients to ensure that the requirement is clearly expressed and understood. The problem being that the communication channel between the future Trainee, the Training Manager and the Training Provider is fluid and efficient.
Each Client has its own organization and the training provider must adapt to it.
It must nevertheless provide advice that goes beyond training itself so that it meets its final objective: Skills development, that is to say an investment for the future of its Client.